Early March 2024
Yes we had a wonderful trip thanks. The hotel was fantastic and the staff were extremely helpful. The location was extremely convenient and the food was great. When can we start bookings for next year? We are thinking of going again for 6 nights from the 27th Jan to the 2nd Feb.
Best Regards
Steven
Late Feb 2024
Cheers
Paul Jenkins
We were very happy with our accommodation at Madarao Kogen hotel and your service for our trip to Madarao in February this year. This is not so much a review for the website but a personal note to you Hisae Cameron to voice our appreciation. Our room was wonderful on the 5th floor with a great view of the ski field. We stayed for 10 nights and really enjoyed the skiing, the hotel onsen and the village restaurants. We also love the convenience of catching a bus to Iiyama to go shopping at the supermarket to stock up on snacks. The staff at Madarao Kogen hotel were very friendly and helpful. Our room was clean and serviced efficiently every day. We will be keen to see prices for next year when packages are released as we are seriously considering going to Madarao again in February 2025. We really appreciate the organising and booking you did for us. You made everything very easy and kept us informed of all we needed to know. Your communication was excellent. Thank you very much and hopefully we will be able to use your services again for next ski season.
Ann & Wayne Tierney
Once again you provided us with excellent service in organising our Japan ski holiday in February this year. We have stayed previously at the Madarao Kogen Hotel and we had no hesitation in staying there again this time. The facilities and breakfast are excellent and the indoor/outdoor onsen is very welcoming after a day of skiing. The hotel is ski out and only a very short walk at the end of the day from the lift back to the hotel. Highly recommend the hotel and booking through Hisae as we have never had a problem with any accommodation we have booked through Japan Snow Accommodation.
Regards,
Greg
We have skied at Madarao in 2014, 2015, 2016, 2017, 2018, 2019and now 2023. We have stayed at both Mon Aile Madarao and Madarao Kogen Hotel.
We enjoyed our stay at Madarao Kogen Hotel, although it, like many other Japanese ski hotels is tired and in need of a facelift/refresh. The staff there are very helpful, the buffet food for breakfast and dinner is good value. Though with COVID, there have been sone cut backs. The menu is a bit more limited, and the chocolate fountain is no more. The onsen is also quite good, though there are many good onsens in Japan, the onsens at Arai and Appi Kogen are better. The Skiing is good for a week or so, particularly if you ski off the back of the single chair. Disappointingly, while we were there the double chair to the top was only working on weekends. Would I recommend the resort? Yes, its lots of fun, but not particularly challenging for advanced/expert skiers.
Happy snaps attached.
Cheers
Peter
Firstly, I want to thank you again for your services and opportunity you allowed us, I certainly would say your company has the highest levels of integrity and promises kept!
Aki's ski school was amazing! The staff were brilliant with our children, the girls were skiing from the top of the mountain by the second day! Aki's Pub has really good Pizza! Yummo!!
I thought your service was excellent, you were always prompt with your responses and able to answer any questions I had. The accommodation was adequate, comfortable and pretty much what I was expecting, the staff at the Hotel were very helpful and a happy to organise anything else we required such as booking other restaurants for dinner. The rooms were always cleaned and beds made up each day. Only criticism would be the lack of drying or hanging space in the room, however it would probably be okay if we didn't have 3 staying in what would normally be a 2 person room. Getting around the resort was a little tricky as the lifts all opened an closed at different times which made it a challenge to always end up getting back to the right side of the mountain to ski home, once we worked out the times it was okay. The resort offered some of the best tree skiing I have ever had and we were lucky with some good snowfalls earlier in the week of our stay. Thank you for organising our booking
Phil.
Sally
Andrew Bolte
Sally Platt
Guy Rodger
Early January 2017
It was amazing. Very nice staff. Amazing location and very kids friendly! We will come back.
Camille Warnet
Early January 2017 This is just a quick note to thank you very much for all your help arranging our Madarao ski holiday. We had so much fun and everything went smoothly. Your service was very professional and you were so knowledgable and patient about my queries, which you always responded to promptly. I would have no hesitation in using Japan Snow Accommodation in the future, if the opportunity arises and will recommend your business to friends and family.We had so much fun and hope to return to Madarao next year.
Regards
Tricia
Mid January 2016
We had an amazing holiday in Japan, we are a family of 4 with 2 boys and it was such a great experience for us all. Hisae's suggestions and recommendations with regards to accommodation and which mountains to visit were exactly what we were after, Japanese village culture and awesome snow ! We stayed in Madarao, approx 40 mins from Myoko by car where we stayed at the Madarao Mountain resort , a ski in ski out hotel at the top of the chairlift. The indoor/outdoor onsen at the resort was beautiful and a welcome relief after a day on the mountain. Whilst Madarao is much smaller than Myoko there were a several restaurant choices at the hotel as well as nearby. Snow quality at both the areas we visited was excellent, no crowds and enough English signage to get by. I would highly recommend Madarao Kogen Hotel, we cant wait to go back !
Thanks Hisae :)
Jodie
Deanne Day
Late December 2015
My husband, our 7 years old daughter and me had a great time in Madarao, we were staying in a wayositu room. There are two restaurants in the hotel, one is buffet restaurant and one is Japanese restaurant. We tried to book two of the other restaurants we wanted to go close to the hotel for some of the nights but unfortunately they were fully booked and we ended up to have 5 nights buffet and 2 nights in the Japanese restaurant ( almost couldn't book as the Japanese restaurant was fully booked as well ). My girl has joined the two activities at night for kids in New Year time, one was playing games with the other kids ( see attached photo ) and one was making Japanese New Year rice cake. We also watched the fire torch show and fireworks on the 31st. ( see attached photos ). The manager, Toru can speak very good English and is very helpful. In the resort, there are variety of food to choose from eg. Japanese, western, pizza, cakes, ice-cream etc. for lunch in the restaurants. However, chairlifts there are rather slow and some of them we needed to walk uphill to access. We have our own gear thus can not make comment on the rental shop. Hope this help !
Regards,
Christine Chow
Pictures attached below
Mid January 2016
We had a great time at Madarao kogen hotel. The hotel was very good had everything one needed. It would be good if the hotel offered other food other than buffet in the evening of the price was more affordable for the buffet. The service was very good, very pleasant and helpful staff. We will return in a couple of years I hoping. We would highly recommend your hotel and wonderful mountain
Kind regards
Jennifer and Jeremy Williams
Mid February 2015
We loved Madarao Kogen Firstly, thank you for your help booking the accommodation. Everything was easy and professional. The accommodation was great. The views at Madarao Kogen hotel were great. It was so nice to look straight up at the mountain. The staff were very friendly. Very easy with the skin in ski out option. We had just been to myoko Kogen so it was wonderful to not have to deal with catching overcrowded buses to the mountain each day. The Japanese restaurant was fantastic!! The buffet was just ok. The staff always were helpful in booking restaurants for us. The 1st couple of nights we stayed at the sister hotel. We all thought got it was great too. The rooms were huge. Lovely staff and never had to wait more than a few minutes for the mini bus. I am sure my husband has go pro footage, but I will add a few photos. I hope this has helped. Hope to book again next season
Take care
Nat
Mid February 2015
We really enjoy our trip Everything was great Kids loved it Very convenient We had diner everyday at the Japanes restaurant (we had to top up) and it was delicious. We'll come back next year!
Regards
Alan
Early January 2015
Thanks for your e-mail. Here are some comments on Madarao Kogen Resort: Old and dated resort, needs a serious facelift!.The Japanese restaurant was good, but often closed due to lack of customers. The buffet restaurant was not so good. The bar/cafeteria was closed for most of the time. Very nice General Manager, he helped me a lot when I needed to go to the hospital. Great Onsen! I´m afraid we won´t go back to Madaro Kogen Resort again.
Best Regards
Gustav
Mid January 2015
Just a note to thank you for your help with our skiing holiday. A great time was had by all and we are planning on returning same time this year. Let us know when next season deals are on.
Regards
Anthony Gilligan
December 2014
Just a short note to tell you that the ski trip went very well. The staff at the hotel were very friendly and helpful, the snow was great and the place very beautiful. I would recommend it to any family who wanted to go skiing in Japan. Thank you for your help in making it a wonderful trip Regards Hywel
February 2014
We had great time in Japan. A really special family holiday, made all the better by the wonderful people at Madarao. A special thank you to the hotel manager, Toru, who helped us every day and then saved us from a very difficult trip home when all transport was stopped by 2.5m of snow. Even though we had checked out of Madarao, we rang Toru, from Nagano to help us find emergency accommodation in a town where every where was booked out. What a relief to feel we had a friend to ask for help. Also a special thank you to the hire team, who improved our Japanese and greeted us every morning with a smile. My son and I were able to swap between snowboarding and skiing in the same short stay! I must also mention the wonderful staff at the ski school who went out of their way to find us both instructors and translators. And finally to you Hisae, for following our booking all the way and making sure everything ran smoothly. All we had to worry about was powdery tree runs, great food, amazing onsen and improving our Japanese with locals, guests and staff. We are already thinking about our next trip and recommend it to every one, although we also want Madarao to remain our secret snowy spot. Thank you very much, I have attached some pictures from our trip below.
Sue, Andrew, Kai and Shalin
Late February 2014
The time we spent in Madaro was simply amazing! There was a kind of "cinema" festival in a screen made of snow! Very nice! The western type room we got, was confortable with an amazing view! We have been in the hot spring bath which was an interesting experience! The dinner is special and the breakfast is good. We rent skis sets in the hotel for my wife and daughter and the negative point is that their ski boots were not so good, opening very often! But anyway was ok! I certainly reccommend Madarao Kogen Hotel to my friends and I am sure that I will return next winter! Thanks a lot!
Best regards,
Carlo
Mid February 2014
Thank you for everything you did for us. We had the most amazing time and everything went like clockwork. Your communication with us was prompt, the booking and organisation was efficient and extremely easy. Madarao Kogen was unbelievable! We had amazing snow and the accommodation was fabulous. The buffet for breakfast and dinner was scrumptious. Toru, the Manager was great, as was the rest of the staff. Madarao Ski field has conditions and terrain to suit all standards of skier and snowboarder. Lots of ski trails for those who like to ski on-piste and loads of tree skiing and black ungroomed runs for powder hounds like us. There is a variety of runs available, especially if you like to be adventurous. The accommodation was very spacious for Japanese standards and the hotel had great facilities such ski hire, souvenir shop and café. There was a general meeting area where wifi could be accessed. Lockers for your skis and boards were an added bonus and access to the mountain was outside the ski room door. We are very interested in returning to Madarao and would appreciate any packages you have for the 2014/2015 season. Once again thank you for all your help.
Kindest regards,
Sharon and Trevor Monk
Early January 2014
We enjoyed a wonderful stay at Madarao, everything was fantastic. It was what I had been dreaming of ever since I picked up the brochure. I am very happy, it was the first time I have ridden in powder snow. We were lucky to have lotts of fresh snow!! The hotel was great and Toru the manager was very helpful. We have been very lucky and seen a lot on our travels and now we are heading south and making our way back to Tokyo before returning home to try and cook some of the wonderful food we have eaten.
Andrew and Belinda
Late December 2013
We had a great time. The accomodation was clean and good... a bit small but ok. We loved the onsen. It was a bit difficult for us as we didnt speak Japanese and many of the staff were not fluent in english - this was especially difficult with the lessons. We still had a great time tho. Toru at reception was very helpful...mad
